Montbleu Lake Tahoe : The RenoTripping Review 2008

Montbleu Screws The Pooch

Posted by Chuckmonster


Montbleu Lake Tahoe Bleu Ribbon Pets

In much the same way Forrest Gump laments life being a box of chocolates, we feel the same about our hotel experiences. Through the luck of the draw, we end up in whatever room the computer spits out, are served by the room service chef & porter who just happen to be scheduled when hunger hits, and get to inspect and take photos of the housekeeping crews attention to detail on that day.

Regardless of how all of the chips fall, the great thing about being a hotel casino 'mystery shopper' is knowing in advance that we are going to get the last word.

The result of the people powered media is that companies will work harder to keep their product up to snuff, hire and train the best employees and expeditiously craft thoughtful responses when customers log complaints when things don't go as expected. In all of our travels, visiting and reviewing casino resorts in every price range/star rating from Vegas to Macau, we've only had one experience where we felt that we hadn't gotten what we paid for - Montbleu Lake Tahoe.

As of yet, we've never had cause to preface our reviews with a garden of caveats... until now. We paused publishing of our review of Montbleu Resort Lake Tahoe for about a year now (the visit was in August 2007), in the hopes that we could reach resolution with the Montbleu folks regarding services paid for but never received from their pet-friendly Bleu Ribbon Pets website offering. After a few back and forth missives with Montbleu's customer service department, we have come to the simple conclusion that we're not going to be visiting Montbleu ever again and if we highly suggest our readers to consider other options as well.

Yeah, this is a pretty harsh way to start off a review, but were nothing if not honest when it comes to documenting our excursions. We'll get into the specifics of what happened through the course of the review, and how they proposed to make it all good.

Comments:

The only place I've had the pleasure of staying in Lake Tahoe was Harvey's and that place was pretty awesome. Rooftop pool = great.
But this place you were at does look like it's in the middle of an idenity crisis and salmon marble looks like the jacuzzi tubs in Ballys

I will forgive Chuck's fading memory here.

A couple of inaccuracies:

1. I was not in the room when the bowl of food was delivered. Chuck accepted it while I was out.
2. When I saw that thing I called down to the front desk only to be told that they had no other options. I told them to then call room service and get me a doggamned bowl that my dog can reach cause I did not bring one upon THEIR promise. They finally relented and clearly ran to the market with a cheapo dual water/food bowl. (Which I stole, 'cause F them, thats why)

Another thing he forgot:

Getting food at the Montbleu can sometimes be an impossible task. Mexican restaurant is closed for a good portion of the day, as is the steakhouse.

if you want to eat coffee shop food, however, you are in luck as 20-Four is open 24/7.

While the Montbleu isn't fantastic it has two things going for it: a great indoor pool, cheap weekday rooms if you priceline bid for it midweek. My wife and I frequently visit there as a relative local because in February for example nothing beats hanging out poolside at an empty hotel when everything else in the area is covered in snow.

Friends are staying there right now...their room is almost identical...all the same furniture and soft goods...their jacuzzi is round and surrounded by off-white tile, though.