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In much the same way Forrest Gump laments life being a box of chocolates, we feel the same about our hotel experiences. Through the luck of the draw, we end up in whatever room the computer spits out, are served by the room service chef & porter who just happen to be scheduled when hunger hits, and get to inspect and take photos of the housekeeping crews attention to detail on that day.
Regardless of how all of the chips fall, the great thing about being a hotel casino 'mystery shopper' is knowing in advance that we are going to get the last word.
The result of the people powered media is that companies will work harder to keep their product up to snuff, hire and train the best employees and expeditiously craft thoughtful responses when customers log complaints when things don't go as expected. In all of our travels, visiting and reviewing casino resorts in every price range/star rating from Vegas to Macau, we've only had one experience where we felt that we hadn't gotten what we paid for - Montbleu Lake Tahoe.
As of yet, we've never had cause to preface our reviews with a garden of caveats... until now. We paused publishing of our review of Montbleu Resort Lake Tahoe for about a year now (the visit was in August 2007), in the hopes that we could reach resolution with the Montbleu folks regarding services paid for but never received from their pet-friendly Bleu Ribbon Pets website offering. After a few back and forth missives with Montbleu's customer service department, we have come to the simple conclusion that we're not going to be visiting Montbleu ever again and if we highly suggest our readers to consider other options as well.
Yeah, this is a pretty harsh way to start off a review, but were nothing if not honest when it comes to documenting our excursions. We'll get into the specifics of what happened through the course of the review, and how they proposed to make it all good.