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Room Service Aftermath
One morning, we decided to order in some room service for us and the "doggie room service" for Maxine. I know it's supremely corny, but the possibility of spoiling our pooch with a hand delivered plate of dog food room service was something we were really looking forward to. When we made our room service call, the attendant on the other end of the line said that there was no dog room service and never has been.
Our order : Mrs. Mo had blueberry blintzes, and I had the American Breakfast, both of which were very good. Maxine got a slice of bacon and some of her usual stuff that we brought with us.
Overall the room was didn't disappoint although it certainly didn't match the expectations set by their marketing materials. The service from bell hops, porters and room service delivery people was great. The guy at the Montbleu comp club sign up desk gave us a handful of baggies containing dice 'used in this fabulous casino' as well as a slew of pens when we signed up.
However the botched dog package thing kinda stuck in our craw. We paid for a set array of services as part of the Bleu Ribbon Pets package, they didn't deliver on most of what they promised. After we returned home, Mrs. Mo went to the Montbleu website and lodged a complaint... in mid-August 2007. Five months later, as Montbleu's owner Columbia-Sussex' house of cards began crumbling under the weight of slashed staffing, customer complaints and fights with employee unions, we received an email from Montbleu with an apology and an offer for 1 complimentary night at Montbleu Lake Tahoe. Responding five months after a customer lodges a complaint is inexcusable. Offering 1 night comped is asinine. Folks just don't 'happen' to go to Lake Tahoe, they have to make a special trip. One comp night is a gesture of empty sentiment that will require us to spring for a second night and all the fixins that go with it. Thanks but no thanks, Mrs. Mo said in her response, wherein she reiterated her initial request - refund at least half of what we paid for the Bleu Ribbon Pets package, as less than half of what was promised was delivered.
Since it took them six months to get back to our request last time, we thought we should wait six months to see if they would get back to us this time, just to be safe. As of this writing - September 3, 2008, a full year since our visit, they haven't.
Montbleu screwed our pooch.